TERMS AND CONDITIONS
DEFINITIONS
jewelrybymoette.com and moette.com are owned by Jewelry By Moette. Hereafter called JBM. JBM is a Vat registered company in Sweden (org.nr. 930331-9207).
"Agreement" means these conditions of Use and Sale.
"Customer" means the party ordering Products on this Website.
"Product(s)" means the products available for sale on this Website and supplied by JBM.
"Order" means each order placed by the customer on this Website.
"Website" means Jewelry by Moette's website https://www.jewelrybymoette.com and http://www.jewelrybymoette.se
PAYMENT
The customer must be 18 years of age or older to be able to order from jewelrybymoette.com. JBM does not accept, according to Swedish law, credit purchases from customers under 18 years of age. JBM reserves the right to refuse or change your order in individual cases (for example, if you have provided incorrect personal information and/or have payment remarks).
You can pay online in three different ways. By making a direct bank transfer, via Swish or via Paypal. You can also pay in cash at the store on Lützengatan 9.
DELIVERIES.
On placing an order the customer will receive an order confirmation to their specified email adress. If this has not been received within 24 hours, please contact our customer service at mo1@jewelrybymoette.com and we will check the reason for the delay. When payment for the product(s) has been registered we will send your order within 24 hours on weekdays. Deliveries are made through the Swedish postal service Postnord and should take between 3-5 workdays. JBM are not liable for delays or missing parcels caused by Postnord. We recommend that you ad an insurance to your delivery by choosing registered mail. This costs 97sek within Sweden and 155sek. to other countries. You will be contacted by your local post office when the parcel has arrived for pickup.
JBM reserves the right to make price and stock changes. It may occur that products on your order are out of stock. In those cases we will contact you by email within 1-3 working days. If you with to cancel your order or have any questions about the stock and delivery dates, please contact us at mo1@jewelrybymoette.com
For custom made orders deliveries will be sent on agreement.
Free freight on orders over 500kr after any eventual discounts. Otherwise the freight cost is 39sek per order within Sweden and 57sek to other countries.
No freight is charged for orders that are picked up at Lützengatan 9, in Stockholm. Please arrange the time for pickup by phone to +46 70 6621893 or by mail to: mo1@jewelrybymoette.com
RETURNS
The customer has the right to return the purchase by notifying JBM within 14 days of receiving the order. The product must be returned unused and in its original packaging. Items that can not be returned are products that have been specially made for the customer or where it is clearly stated "PRE-ORDER" on the product's site page. These products are custom made and can not be returned or refunded. If you would like to make a return, please follow the steps below:
1. Send an email to: mo1@jewelrybymoette.com with your name and order-number and the reason you wish to make a return. The customer pays for the return postage cost when you choose to make a return.
2. The returned products must be returned in original condition and packaging, unused and in the case of seals they must be unbroken.
3. When we have received the return we will make a refund within 14 days. We always check the returned goods for any usage, damages or scratches. If this should occur it will have an effect on the reimbursement.
EXCHANGES
Please make a return of the product(s) you do not wish to keep and follow steps 1-3 under RETURNS and then place a new order. You the customer pays for the freight cost.
COMPLAINTS
If the product proves to be defective, damaged or not to be the ordered item, please contact us via email at mo1@jewelrybymoette.com and explain what the problem is. We will replace the defected product with a new item as soon as possible or you might be refunded depending on the product. If you have received an incorrect item despite a correct order, we would like to have the wrong item in return and replace it with the correct one. If we want the wrong or defective item returned, we will pay for the shipping. If the product should break when the customer returns it, the customer is responsible for this. Please make sure you use the same packaging as the item was sent in if you need to return it. Keep in mind that this is handmade jewelry that requires some care and consideration. Store the jewelry separately so that it does not rub against other jewelry. If you use foundation, it may sometimes color my Crazy-clay jewelry. To clean this type of jewelry, brush gently with a little toothpaste and rinse. Feel free to send an email if you have any further questions. I hope you will get a lot of pleasure from your new jewelry. Thank you Moette Rundblom.
SEND RETURNS TO:
Jewelry by Moette
Moette Rundblom
Bjurholmsplan 21
11663 Stockholm
Sweden